Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

shipping-servemaster-totalserve.pngWe can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. 

Shipping speed

Delivery to USA addresses take approximately 3 - 5 days. Delivery to international addresses takes approximately 10 - 14 days. If you have a question about an order that you have placed, please contact lisa@thetotalserve.com for the fastest response. Facebook and other social media messages will be answered as well. 

Unfortunately, at the moment we do not ship to Bermuda, St. Thomas and Barbados.

When you place an order, we will estimate shipping and delivery dates for you based on the weight of your items. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. 

 

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Still have questions? 

Contact us by filling out the form or by sending an email: lisa@thetotalserve.com.

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