Shipping & Returns

Where we ship 

shipping-servemaster-totalserve.pngWe can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Unfortunately, at the moment we do not ship to Bermuda, St. Thomas and Barbados, Korea, China and Hong Kong. 

Please also note that the shipping rates for the products we sell are weight-based. The weight of any such item can be found on its detail page. 

Shipping speed

Delivery to USA addresses take approximately 3 - 5 days.

Delivery to international addresses takes approximately 10 - 14 days. 

Note regarding international shipments and customs

If you are ordering from outside of the United States, and you have not received your order withing 14 days, it is your responsibility to check with your Customs agency to see about clearance of the package. Tennis Concepts does not receive notification from an individual country that a package is being held so therefore we cannot notify you. Tennis Concepts is not responsible for packages held at customs and returned as unclaimed or for any other reason. Shipping fees will not be returned or credited for a replacement order.

If you have a question about an order that you have placed, please contact lisa@thetotalserve.com for the fastest response. Facebook and other social media messages will be answered as well. 

Air travel with ServeMaster

Please be advised that some airport security agents consider Servemaster a real weapon. So, to avoid possible confiscation be sure to pack your Servemaster in your checked luggage and not your carry on bag.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

TheTotalServe.com is a secure website:

Still have questions? 

Contact us by filling out the form or by sending an email: lisa@thetotalserve.com.

Please copy the characters from the image into the text field below. Doing this helps us prevent automated submissions.
img